My car’s a tech..
My last blog will make sense of that statement. I took it to my trusted mechanic this morning, and it had a broken suspension spring. More to the point, it had a very sharp point about to pierce the front tyre, which he showed me. He wouldn’t let me take it home. Instead he ordered the part, drove me home and said the car would be ready tomorrow.
Now this level of service is not because he is short of work! It’s because he puts customers first. He makes it easy to keep going back to him because he never gives me duff advice, never exaggerates and always delivers. And this is a one man business!
I asked him if he’d worked through the ‘hurricane-force winds battering Scotland’ yesterday, to which he said he’d decided to finish ‘early’ at 5.30pm.. And by the way, my husband was at work for a full day, and came home on the bus, at the normal time.
In summary, it seems to me we can decide to be committed to hard work, excellence and putting customers first, if we really want to..
By the way, if you’re in the Edinburgh area, and want a fantastic mechanic, go to Iain McLennan, Clerk St Motors, 0131 440 4719.